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Conditional Thank You Page in Shapo Forms
Conditional Thank You Page in Shapo Forms

Learn how to show different thank you pages based on a customer's star rating.

Yosi Dahan avatar
Written by Yosi Dahan
Updated over 3 weeks ago

Shapo forms make it easy to personalize the customer journey with a Conditional Thank You Page.

This feature lets you display different thank you pages based on the star rating a customer gives, allowing you to tailor the experience for both positive and negative feedback.

Here’s how to set it up!

Step 1: Enable Star Ratings

Before using the conditional thank you page feature, make sure the Require Star Rating option is enabled:

  1. In the Form Editor, navigate to the Testimonial section.

  2. Toggle on Require Star Rating to collect customer ratings alongside their testimonials.

Step 2: Configure the Conditional Thank You Page

Once star ratings are required, you can set up the conditional thank you page:

  1. In the Form Editor, go to the Thank You section.

  2. Enable the Rating-Based Thank You Page option.

  3. Set the Rating Threshold — choose the star rating below which feedback will be considered negative. For example, set the threshold to 4 stars if you want users' ratings of 3 stars or lower to see a different thank you page.

Why Use a Conditional Thank You Page?

This feature helps you:

  • Encourage Happy Customers to Share: Show a thank you page with social sharing links or review platform options for high ratings.

  • Address Negative Feedback Promptly: Show a thank you page with a feedback form or support contact details to resolve issues and improve customer satisfaction.

With Shapo Forms, you can turn customer feedback into a seamless loop of improvement and advocacy. Start using the conditional thank you page today to make every response count!

Need help or have questions? Reach out to our support team — we’re here to help you get the most out of Shapo Forms! 🚀

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